Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. How can I place an order? You can place an order online through our website or visit our website to contact the support to discuss your customization preferences with our team.
2. What customization options do you offer? We offer a wide range of customization options, including design placement, colors, sizes, and personalization. Feel free to reach out to us for specific customization inquiries.
3. Can I request a custom design? Yes, we welcome custom design requests! Please contact us to discuss your ideas, and our team will work with you to bring your vision to life.
4. How long does it take to fulfill an order? The time it takes to fulfill an order depends on the complexity of the customization and our current workload. We will provide you with an estimated timeline when you place your order.
5. What is your return/exchange policy? We accept exchanges within 7 business days of your notified delivery date for unworn, non-damaged apparel. Please refer to our Shipping & Return Policy for more details.
6. Do you offer sizing assistance? Yes, we provide sizing guidance through our size chart available on our website. If you need further assistance, feel free to reach out to us, and we'll be happy to help.
7. How can I track my order? Once your order is processed, we will provide you with tracking information via email. You can use this information to track the status of your shipment.
8. Can I cancel or modify my order? You may be able to cancel or modify your order within a certain timeframe before production begins. Please contact us as soon as possible if you need to make any changes to your order.
9. My package says it's been delivered, but I don't have it. What should I do? If your package is marked as delivered but you haven't received it, we suggest checking with neighbors, confirming the shipping address, and inquiring at your local post office. If it still doesn't turn up, you can file a claim with USPS for a lost domestic package [here](link to USPS claim page). Please note that Tony Win Studio is not responsible for lost or stolen packages.
10. How do I care for my clothes? To ensure the longevity of your apparel, we recommend the following care instructions:
- Turn inside out before washing.
- Machine wash cold.
- Hang or tumble dry.
11. How can I contact customer support? You can reach our customer support team by email at Support@tonywinstudio.com. We're here to assist you with any questions or concerns you may have.